Bistro Lilly is in a great location has beautiful decor and
mostly great food. I just wonder how long this restaurant will last with its
current attitude that fellow eatability reviewers have also noticed. We left at
8:30pm on a Friday night and there were only two people left in the restaurant –
says it all really.
We were a party of four. Yes, we had a voucher so you get
what you pay for however the entrees were great and three of the four mains
were great too. I had trout with sundried tomatoes that were inedible. I
thought they had taken to them with a gas flame (but got more gas than flame
due to the kerosene infusion) and my friend thought they would wood smoked them
but burnt the wood and over smoked them. Tried to politely explain the taste to
the waiter but he just snapped “that’s how they’re supposed to be”. I asked him
to smell them but got an even snappier “that’s how they’re supposed to be”. I
just smiled politely and said “never mind”. For the rest of the night we were
treated like lepers. When we left, we
saw ourselves out. They really do not take feedback well.
Last to mention, trying
to make a booking to use our voucher was almost mission impossible. It was hard
not to feel bitter about that when the busiest the restaurant got was four
tables of diners. When we left, we had a 200m walk to the car. We could not help
but notice every other restaurant we walked past in Kent St was packed. It is
such a shame ... Bistro Lilly obviously does not realise what they could be if
they practices customer service. I will say it again... we left at 8:30pm on a
Friday night and there were only two people left in the restaurant – says it
all. Proof attached.
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